The Bengals are excited to welcome fans back for the 2021 season as Paul Brown Stadium returns to full capacity. The Bengals are committed to delivering a great customer experience for fans with several initiatives designed to make gameday a safe and enjoyable environment.
PAUL BROWN STADIUM GOES CASHLESS
Paul Brown Stadium is going cashless beginning on Sunday, Aug. 29 at the Bengals' preseason home game against the Miami Dolphins. Paul Brown Stadium joins other local venues like Great American Ball Park and Kings Island in going cashless.
Visitors to the stadium for games, concerts and other events can expect to exclusively use a credit card, debit card or mobile payment for all purchases in the facility. Going cashless allows the stadium to operate more efficiently and effectively as cashless transactions are faster, more secure and reduce wait times to allow fans to get back to the action sooner.
The entire stadium will be cashless, including all concession stands and retail locations. Roaming vendors (hawkers) will be equipped with mobile credit card devices to process cashless payments.
Accepted methods of payment include credit cards (Visa, Mastercard and Discover), debit cards and Apple Pay. Concession stands also accept Google Pay. Fans can transfer cash to a universally accepted debit card for no fee at cash-to-card kiosks located in the stadium. Signage throughout the stadium will direct fans to these locations.
MOBILE TICKETING AND NO FEES
Mobile tickets are easier to manage and enable contact-free entry. The Bengals transitioned to mobile ticketing in 2020 and will continue to be fully mobile in 2021. Fans can access their tickets by downloading the Official Bengals App, which is available for free via the App Store for iPhone users and the Google Play Store for Android users. Instructions on how to access, transfer and scan mobile tickets can be found at bengals.com/tickets/mobileticket.
The best place to buy tickets is directly through the Bengals. There are no processing fees on Single Game Tickets purchased through the team. Fans who purchase Single Game Tickets through the Bengals save on average 30% compared to tickets purchased on the secondary market. Season Tickets provide the best value per game and include new benefits introduced this year. Fans can visit bengals.com/tickets or call the Bengals Ticket Hotline at (513) 621-8383 to purchase tickets with no fees.
CLEAR BAG POLICY REMAINS IN EFFECT
Continued from past years and based on recommended NFL best practices, fans are encouraged not to bring bags to Paul Brown Stadium. The only bags permitted under the NFL Clear Bag Policy are clear plastic bags (smaller than 12" x 6" x 12") and small clutch purses (smaller than 6.5" x 4.5"). Clear bags are available at the Bengals Pro Shop. For more information, visit bengals.com/stadium/bagpolicy.