How do I get the Official Bengals App?
The Official Bengals App can be downloaded for free on Apple or Android devices, or by searching for the “Cincinnati Bengals” app in the Apple App Store or Google Play.
Can I still print my tickets from home?
No. As part of a league-wide initiative, PDF tickets were no longer valid for entry starting with the 2018 season. Fans can enter the stadium using printed tickets from the box office or mobile tickets via the Official Bengals App.
What if I don’t have a smartphone?
You will be able to enter the games with printed tickets from the box office. If you do not have a smartphone, please contact the Bengals Ticket Hotline at (513) 621-8383 for assistance.
Can I have multiple tickets on a single phone?
Yes. When accessing your tickets through your account, tap on the game, and you will be able to swipe right to left through your available tickets. We strongly encourage forwarding (transfer) tickets to each of your guests and saving your ticket to your phone’s digital wallet prior to game day.
What if I need help on gameday?
You may visit the box office located on the plaza between Gate B & C in the North Endzone at Paul Brown Stadium on gameday. Please have a valid ID for the name on the account. We also have Mobile Ticket Resolution tents located outside of Gate A & Gate D. You can also call the Bengals Ticket Hotline at (513) 621-8383 for assistance.
If I purchased my tickets from Ticketmaster, can I still access them through the Official Bengals App?
Yes, you will be able to access your tickets via the Official Bengals App by entering your email address and Ticketmaster password.
Can I use a screenshot of my ticket to enter Paul Brown Stadium?
No, screenshots of tickets will not work for entry into Paul Brown Stadium. All mobile ticket barcodes refresh every few seconds so a screenshot will not work at the gate.
I have routinely transferred tickets to friends/coworkers in the past. Has that process changed?
If you are handing off your printed tickets, those will be valid. If you prefer to transfer your tickets online or on your mobile device, the recipient will only be able to access tickets via mobile device. The ability to print tickets at home (PDF) is no longer available. We encourage you to communicate in advance with whomever you may transfer tickets to and make sure they have a smartphone device to accept and view tickets. They will need to log in or create a My Bengals Account to access the tickets.
What if my entire party is not with me when I enter Paul Brown Stadium?
If you are attending with guests, we strongly recommend you transfer (forward) each individual their own ticket and then add the ticket to their phone’s digital wallet. If you have multiple tickets on your phone, everyone in your party will need to be present with you as you scan in all of your tickets.
What if I don’t have the Official Bengals App?
You can download the Official Bengals App for free through the App store for iOS users or through Google Play for Android users.
