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Cincinnati Bengals Fans | Fan Guide - Bengals.com

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Accessible Drop-Off/Pick-Up Area

Prior to the game, ADA guests can be dropped off at the curb cut-out along Central Ave. between West Pete Rose Way and Mehring Way providing direct access to Gate A. ADA guests can also be dropped-off or picked-up at the corner of Race St. and Freedom Way, just outside E + O Kitchen, providing direct access to Gate D.

Approximately 30 ADA parking spaces are available for purchase on the day of Bengals home games in Lot 1 It is strongly recommended that fans purchase parking in advance of gameday.

Address, Email and Phone Numbers

Mailing Address

Cincinnati Bengals

1 Paycor Stadium

Cincinnati, OH 45202

E-Mail

Phone Numbers

  • Main Office: (513) 621-3550
  • Ticket Office: (513) 621-8383
  • Bengals Pro Shop: (513) 455-8484
  • Paycor Stadium: (513) 455-4800

Admittance Policy

All Paycor Stadium gates will open 90 minutes prior to kickoff. Patrons showing a Fifth Third Bank Bengals Checking* card at the Fifth Third Southeast Gate will be granted access 120 minutes prior to kickoff. Children under the age of two will not be required to have a ticket to gain admission. Once you enter the stadium, you may not exit and then re-enter. Medical emergencies are the only exceptions.

Ticket stubs should be retained throughout the game to allow ushers to verify seat locations to which holders are entitled.

*Visit 53.com/Bengals for more information.

Alcohol Policy

Alcohol is strictly prohibited from being carried into Paycor Stadium. Fans 21 years of age and older may purchase two alcoholic beverages per person, per transaction. All alcohol sales will be discontinued at the end of the third quarter.

The following alcohol policies are in place to ensure that all guests enjoy the event in a safe and comfortable environment.

  • No alcohol will be sold to a guest who appears to be intoxicated
  • Guests passing alcohol to minors will be ejected and subject to arrest
  • Guests possessing alcohol who do not have proof of being at least 21 years of age may be ejected
  • We reserve the right to refuse the sale of alcohol to any guest.

Bag Policy

Based on recommended NFL public safety best practices, we strongly encourage fans to not bring any bags. One (per person) of the bags listed below will be permitted inside Paycor Stadium:

  • Bags that are clear plastic, vinyl or PVC and do not exceed 12"x6"x12"
  • One-gallon re-sealable clear freezer bag
  • Women's clutch purse no larger than 4.5" x 6.5" with one of the clear plastic bags
  • Medical bags for accompanying patron

All items subject to search. All other bags will be denied. Prohibited items include, but are not limited to: purses larger than a clutch bag, coolers, briefcases, backpacks, fanny packs, non-clear cinch bags, luggage of any kind, seat cushions with zippered covers, pockets or flaps, computer bags, camera bags, and any bag larger than the permissible size.

For a complete list of Prohibited Items, scroll down to "Prohibited Items" or click here.

Banners

Banners, flags and signs are permitted provided the item does not obstruct the view of other guests, is not commercial or offensive, does not display profane language, advertisements, or political slogans and must not be placed over any official stadium signage, including field wall graphics. Banners may not be larger than 3 ft x 8 ft. and may not be attached to a pole or stick which may cause harm to the guests seated around you.

Banners may be hung from the stadium façade provided they otherwise meet these requirements. Stadium management reserves the right to prohibit banners due to space availability and message content.

Box Office Operations

The Bengals Ticket Office is open Monday-Friday from 9 a.m.-5 p.m. and on Saturdays before a home game from 9 a.m.-12 p.m. The office is located in the Bengals administration building on the South side of the stadium, near the Fifth Third Southeast Gate.

On game days, the Ticket Office/Will Call location is on the North side of the stadium, located between the altafiber Northwest Gate and the Betfred Northeast Gate (next to the Bengals Pro Shop). Will Call and sales windows are open four hours prior to kickoff until the end of the second quarter.

Camera Equipment

Hand-held cameras are permitted for non-commercial use. Camera lenses cannot exceed six inches and please refrain from the use of flash photography. Video cameras will not be permitted in Paycor Stadium without prior written permission from the National Football League and the Cincinnati Bengals.

Cashless Payments

Paycor Stadium is now a cashless facility. Visitors to the stadium for Bengals games, concerts and other events can expect to exclusively use a credit card, debit card or mobile payment for all purchases in the facility.

Children

Children under the age of two are not required to have a ticket to enter the stadium.

Children Identification System

Child Identification Wristbands are available at the Season Ticket Member tent located just inside the Fifth Third Southeast behind section 152, free of charge. In the event that parties become separated, identifying wristbands aid in the reunification process.

Club Seat Access

Club Seat guests may enter Paycor Stadium at the designated Club entries adjacent to Gates A and D as well as any other gate and may access either of the two club lounges.

Code of Conduct

The Cincinnati Bengals and the National Football League have established a "Fan Code of Conduct" for all of our Season Ticket Members, their guests and other fans who attend our games. We are committed to creating a safe, comfortable and enjoyable experience for all of our fans, both in the stadium and in the parking areas. We want all fans attending our games to enjoy the experience in a responsible fashion.

There is zero tolerance for the following behaviors in the stadium and in the parking areas:

  • Behavior that is unruly, disruptive, threatening or illegal in nature.
  • Intoxication or other signs of alcohol or substance impairment.
  • Interference with the progress of the game (including throwing objects onto the field).
  • Failing to follow instructions of law enforcement, ushers, parking attendants, security or guest services personnel.
  • Verbal or physical harassment of all fans.
  • Unreasonably obstructing the view of other patrons.
  • Offensive language, obscene gestures, language or clothing, to include the use of such language, or gestures concerning a person's race, ethnicity, color, gender, religion, creed, disability, age, sexual orientation, gender identity/expression or national origin; or to instigate, incite or encourage a confrontation or physical assault.
  • Any conduct deemed inappropriate or dangerous to fans, participants, officials or stadium staff.
  • Conduct that results in damage to the stadium or other personal property.
  • Fighting, taunting or threatening remarks or gestures
  • Sitting in a location other than the Guest's ticketed seat
  • Standing, sitting or loitering in aisles
  • Excessive standing (please consider fans who cannot stand the entire game)
  • Standing on seats or chairs
  • Smoking, including e-cigarettes and vaping in any area of Paycor Stadium (except designated smoking areas located at Gates)
  • Displays of affection not appropriate in a public setting
  • Public indecency
  • Possession and/or use of illegal drugs or firearms

If a fan violates the Fan Code of Conduct and fails to identify themselves to stadium staff, the fan is subject to penalty, including being barred. The ticket holder of record may be subject to disciplinary measures including ticket suspension.

All Season Ticket Members and Parking Pass Holders are responsible for their conduct, the conduct of their guests as well as those using their tickets or parking passes. Violations, by either the Season Ticket Member or anyone using their tickets or parking passes, may result in being ejected from the stadium or parking lot, and their season tickets, parking privileges and Charter Ownership Agreements are subject to revocation without refund.

The Cincinnati Bengals and Paycor Stadium thank you for adhering to our Fan Code of Conduct.

Comments and Concerns

Fans wishing to report poor behavior or other concerns during Bengals games at Paycor Stadium may do so by sending the text message "HELP" to 69050 with your problem and location. Patrons who fail to comply with the Fan Code of Conduct may be ejected and have their season tickets revoked. More serious offenses could lead to arrest.

Concessions

Jungle Hospitality is the Bengals food service provider. A wide variety of food, drink and merchandise stands are located throughout the stadium. Jungle Hospitality may be contacted at (513) 455-4900. For more information on our concessions, please click here.

Designated Driver Program

Designated Driver Booths are located at the Betfred Gate Northeast C and D. Guests wishing to participate must be 21 years of age with a valid driver's license. In return, registered guests will receive one coupon redeemable for a soft drink during the game.

Directions

  • From I-75N/I-71N: Take I-75/I-71 north to the 2nd or 5th Street exit in Ohio; follow traffic police to desired parking lot.
  • From I-75 South: Take I-75 south to the Freeman Avenue exit and go south on Freeman Avenue; turn left on Mehring Way and follow directional signs and traffic police to desired parking lot.
  • From I-71 South: Take I-71 south to the Gilbert Avenue/Riverfront Parking exit or 3rd street/Downtown Parking exit and follow directional signs and traffic police to desired parking lot.
  • From I-471: Take I-471 north to west US 50/I-75; take the 3rd Street exit and go west on 3rd Street; follow the traffic police to the desired parking lot.

Drop-Off Areas

There are two separate drop-off areas available to the elderly and the disabled. The first is located along the east side of Central Avenue between Pete Rose Way and Mehring Way, heading north on Central Avenue. There is also a drop-off area at the corner of Race Street and Freedom Way.

Due to traffic congestion on Central Avenue, the road will be closed until 30 minutes after the event. Pick up of guests after the event may begin once Central Avenue is reopened.

Elevators

Elevators are reserved for use by disabled guests (along with one companion) as well as suite holders and club seat patrons.

Evacuation

Should there be an immediate need to evacuate the stadium, fans will be given instructions via the public address system. It is recommended that you familiarize yourself with the exits nearest to your seats. An evacuation plan video will be displayed on the videoboards pre-game to educate fans.

Family Restrooms

Family restrooms are located throughout the stadium at the following locations:

  • East Sideline - Sections 134
  • West Sideline - Sections 104
  • Plaza - Sections 102, 118, 132, 148 and 150
  • North Club - Section 224
  • East Canopy - Sections 337 and 343
  • West Canopy - Sections 306 and 314
  • East Club Lounge
  • West Club Lounge

Fan Mail

You can contact anyone in the Bengals organization by writing to:

Person's Name

Cincinnati Bengals

1 Paycor Stadium

Cincinnati, OH 45202

Fans wishing to have player trading cards autographed can write at their own risk directly to their favorite player at the Bengals address noted above. Please include a self-addressed stamped envelope with your request. While the team encourages all players to respond to their fan mail, it is ultimately up to each player to determine when and if items are returned. As a general rule, please allow four to eight weeks for a response, as most players do not have secretarial help.

First Game Certificate

Attending your first game at Paycor Stadium? Pick up your first game certificate at our Fan Information Table behind Section 151 or Section 129.

First Aid

First Aid stations are located throughout the stadium at the following locations:

  • East Sideline - Section 136
  • West Sideline - Section 116
  • North Plaza - Section 129
  • East Canopy - Section 334
  • West Canopy - Section 316

Gates

There are seven entry gates. All entrances are accessible for guests with disabilities.

  • Gate A is located on the West Sideline off Central Avenue
  • altafiber Northwest Gate is located on the Northwest Plaza
  • Betfred Northeast Gate is located on the Northeast Plaza
  • Gate D is located on the East Plaza off Elm Street
  • The Fifth Third Southeast Gate is located on the Southeast Plaza off Mehring Way
  • East Club VIP
  • West Club VIP

Handicap Parking

Every lot provides handicap parking spaces for season ticket holders with passes for the lot. In addition, single-game parking is available for handicap patrons in Lot 1, which is located at the corner of Pete Rose Way and Central Avenue. Handicapped parking in Lot 1 is available on a first-come, first-served basis.

Handicap Seating

Paycor Stadium has over 1,000 handicap seating areas available. If you have special seating needs, please contact the Bengals ticket office at 513-621-8383. The ticket office is open Monday-Friday from 9 a.m.-5 p.m. and on Saturdays before a home game from 9 a.m.-12 p.m. On game day, handicap seating can be arranged by visiting the North Ticket office (located between the altafiber Northwest Gate and the Betfred Northeast Gate on the north end of the stadium).

Pregame at The Banks

Jungle Zone will join the Tailgate Zone this season for one big pregame party! The party will be called Pregame at The Banks and will begin 3 hours before kickoff. Click here to learn more about the Pregame at The Banks.

Lost and Found

Any items found should be turned in immediately to a Fan Information Carts, located at the altafiber Gate Northwest, Betfred Gate Northeast, D, & the Fifth Third Southeast Gate. To inquire about lost items, please contact Paycor Stadium Security at (513) 455-4850, Monday through Friday. All items must be picked up within 30 days.

Magnetometers

You and your belongings may be searched upon entry into the stadium. By tendering a ticket and entering the stadium, you consent to such searches and waive any related claims that you might have against the NFL, its member clubs, their affiliates and stadium landlord, or their agents. If you elect not to consent to the searches, you will be denied entry into the stadium.

Medical Emergency

For any medical emergency while inside Paycor Stadium, notify any Paycor Stadium Team Member, who will contact medical assistance. If patrons know in advance that they may need to exit Paycor Stadium for a medical emergency, they may register at the Kettering Health First Aid Station located on the plaza level in the north endzone closest to the Betfred Northeast Gate. 

Mobile Ticketing

Mobile tickets are easier to manage and enable contact-free entry. Fans can access their tickets by downloading the Official Bengals App, which is available for free via the App Store for iPhone users and the Google Play Store for Android users. Please use the guide below to learn more.

National Anthem

To be considered to sing the National Anthem at a Cincinnati Bengals home game, please send the following items:

  • E-mail entertainment@bengals.nfl.net with a link or file of the singer performing an acapella version of the National Anthem in less than two minutes.
  • Resume including singers contact information (if singer is under 18 please provide parent/guardian contact information), experience singer has in performing, experience performing National Anthem, etc.
  • List of references with all contact information
  • Recent photo of performer
  • Any additional information you feel we should be familiar with

Nursing Mothers

Nursing mothers who would like to bring in pumping equipment can do so by approaching the ticket gate and notifying our security personnel. Security will screen your bag and tag it so that it can be permitted to enter.

Once inside the stadium, if you would like to nurse or pump, please find your way to one of our dedicated nursing stations located at section 114 or 144 or any one of our Kettering Health First Aid stations where they can provide you with a clean, private space with electricity (if needed).

Parking

Fans interested in purchasing parking on a single game basis should click here to find their game and availability.

If you are interested in purchasing a season long parking pass, please call the Bengals Ticket Hotline at (513) 621-8383.

For general information on our parking lots and garages and for directions on how to navigate to our parking, please click here.

Playing Field

Patrons may not enter the playing field at any time. Violators will be prosecuted.

Practices

Team practices at Paycor Stadium are not open to the public. However, fans can come see the team practice during the team's training camp, which is held at the practice fields next to Paycor Stadium. Training Camp runs from late July through mid-August. Go to bengals.com/trainingcamp for more information.

Press Box

Only accredited members of the media, authorized Bengals staff, and visiting team staff are permitted access to the Press Box.

Pro Shop

The Bengals Pro Shop is open year-round and offers a wide selection of Bengals merchandise. In-season, the Bengals Pro Shop is open Monday-Saturday from 10 a.m.-5 p.m. and on Sundays (non-game day) from 10 a.m. – 3 p.m. In the offseason, the Bengals Pro Shop is closed on Sundays.

On game days, the Bengals Pro Shop opens 90 minutes before the start of the game and closes an hour after the game.

The Bengals Pro Shop is located on the north end of the plaza at Paycor Stadium. Free parking is available on non-event days. Fans can also shop online at shop.bengals.com.

Programs

The Gameday program is available for sale at vender stands throughout the stadium and at the Bengals Pro Shop. Fans can also view the online version as well.

Prohibited Items

Only clear bags smaller than 12"x6"x12" will be permitted, or a small clutch purse smaller than 4.5" x 6.5".

Prohibited items that are discovered during security inspections must either be returned to the owner's vehicle or discarded. No item may be left at the gate. All other items that enter the stadium are subject to a visual search.

To ensure that all guests have a safe and enjoyable visit to Paycor Stadium, guests will not be permitted to bring the following items into the stadium:

  • Alcoholic beverages
  • Sealed bottled water is permitted, but food is prohibited (only exception is for medical/dietary conditions)
  • Animals (with the exception of service animals)
  • Beverage containers
  • Bottles and cans, with the exception of unopened bottled water
  • Chairs
  • All Coolers (unless medically required)
  • Confetti
  • Illegal substances
  • Noisemakers
  • Obscene or indecent clothing
  • Recording equipment
  • Segways/motorized scooters, mobility devices are allowed
  • Sticks, bats, poles or clubs, selfie sticks
  • Strollers
  • Thermal containers
  • Tripods, monopods
  • Umbrellas
  • Photo cameras with lens that exceed 6 inches
  • Video cameras
  • Weapons
  • Remote controlled aircrafts, drones
  • Any other items deemed dangerous or inappropriate

Public Transportation

Due to limited parking, we encourage patrons to utilize public transportation. The drop-off area for Metro is located under Second Street in the Transit Center.

Radios and Televisions

Hand-held radios and televisions are permitted as long as you listen with an earpiece or headphone. Please be considerate of neighboring fans when using radios or televisions.

Re-Admittance

Guests leaving the stadium before or during events will not be allowed back into the stadium. Medical emergencies are the only exceptions.

Resale of Tickets

No person, firm or corporation shall engage in the business of ticket broker in the City of Cincinnati unless licensed as provided under city ordinance. The resale of tickets on Paycor Stadium property is prohibited. Violators are subject to arrest and confiscation of tickets without refund, along with possible loss of COA and/or season tickets privileges.

Scoreboard Messaging

Special announcements on the public address must be limited to medical and police emergencies. Paycor Stadium does not display birthday, anniversary or other personal messages on the scoreboard.

Security Checks

All guests entering the stadium will be subject to a visual search by stadium security personnel prior to entering the gates. In addition, fans that wear or bring heavy clothing, jackets or blankets will be asked to open up such items for an inspection of the item. All guests are encouraged to come early so that they may enter the stadium in a timely manner. Guests may only bring bags into the stadium that are smaller than 12"x6"x12".

Sensory Kits

To make Paycor Stadium more inclusive, we are happy to provide sensory kits equipped with noise cancelling headphones. The kit also includes a fidget toy and a squeeze ball. Sensory kits can be borrowed from our Season Ticket Member HQ located just inside Gate E by section 152. A valid ID will need to be left in exchange for the sensory kit and the ID will be returned when the kit is brought back to Season Ticket Member HQ.

Service Animals

In accordance with Federal ADA Guidelines, certified service animals assisting guests with disabilities are permitted inside Paycor Stadium. Emotional support animals and comfort animals are not permitted in Paycor Stadium. Under the ADA, service animals must be harnessed, leashed, or tethered, unless the individual's disability prevents using these devices or these devices interfere with the service animal's safe, effective performance of tasks. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls. The handler is responsible for the service animal at all times, including any necessary clean up. To relieve the animal, the handler should contact a stadium gate manager to obtain permission prior to exiting the stadium to ensure they will be granted re-entry.

Smoking Policy

Paycor Stadium is a smoke-free facility. Tobacco products, e-cigarettes and vaping are not permitted in the stadium except in designated smoking areas located at Gates A, C, D & E. Guests who fail to comply with the policy may be subject to ejection from Paycor Stadium.

Stadium Events

We are not currently taking event requests at this time.

Stadium Tours

We are currently in the process of continuing to make improvements to Paycor Stadium to ensure it provides a best-in-class experience for fans. Due to 2024 construction projects, stadium tours are currently not available.

Tailgating

Tailgating at Paycor Stadium is a long-standing tradition and is permitted in all parking lots surrounding the stadium. Open-Flame tailgating is ONLY permitted in surface parking lots.

Surface parking lots 1, 1U, A, B, D, E & Hilltop will all open four (4) hours prior to kickoff. Parking spots can be purchased in advance here or on gameday.

Lots close two (2) hours after the conclusion of the event – for evening events, tailgating activities must conclude no later than midnight. Fans and their vehicles must exit the lot at closing time.

Wi-Fi

Paycor Stadium offers free Wi-Fi. The network name is Free Jungle Wi-Fi. No password is required.

Will Call

Game days: Will Call is located at the North Ticket Windows, between gates B and C. Will Call is open 4 hours prior to kickoff until the end of the 2nd quarter.

Non-game days: Will Call is located in the Bengals administration building at Gate E. Office hours are Monday through Friday, 9 a.m.-5 p.m.

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