STM Mobile Ticket Guide FAQs
Q: Will Season Ticket Members receive printed copies of tickets?
Yes. Season Ticket Members will still have printed copies of tickets mailed to them in mid-July.
Q: How do I get the Official Bengals App?
The Official Bengals App can be downloaded for free on Apple or Android devices, or by searching for the “Cincinnati Bengals” app in Google Play or the Apple App Store.
Q: Can I still print my tickets from home?
No. As part of a league-wide initiative, the Bengals are replacing the print-at-home PDF ticket option with mobile ticketing. PDF tickets will no longer be valid for entry. Bengals Season Ticket Members will still receive printed tickets in the mail and can enter the stadium using their printed tickets or mobile tickets via the free Official Bengals App.
Q: What if I don’t have a smartphone?
You will still be able to enter the game with the printed copy of your Season Tickets.
Q: Can I have multiple tickets on a single phone?
Yes. When accessing your tickets through your account, tap on the game, and you will be able to swipe right to left through your available tickets. We strongly encourage saving your tickets to your phone’s Wallet or Google Pay prior to gameday.
Q: What if I need help on gameday?
You may visit the box office located outside between Gate B & C in the North Endzone at Paul Brown Stadium on gameday. Please have a valid ID for the name on the account. You can also call the Bengals Ticket Hotline at 513-621-8383.
Q: If I purchased my tickets from Ticketmaster, can I still access them through the Official Bengals App?
Yes, you will be able to access your tickets via the Official Bengals App by entering your email address and Ticketmaster password. Alternately, you can access Ticketmaster.com via your browser.
Q: Can I use a screenshot of my ticket to enter Paul Brown Stadium?
No, screenshots of tickets or any ticket produced by an unauthorized source will not be accepted. You can access your tickets through the Official Bengals App or from your phone’s Wallet or Google Pay.
Q: I have routinely transferred tickets to friends/coworkers in the past. Has that process changed?
If you are handing off your printed tickets, those will be valid. If you prefer to transfer your tickets online or on your mobile device, the recipient will only be able to access tickets for entry via mobile device. The ability to print tickets at home (a PDF) is no longer available. We encourage you to communicate in advance with whomever you may transfer tickets to and make sure they have a smartphone device to accept and view tickets. They will need to log in or create a My Bengals Account to access the tickets.
Q: What if my entire party is not with me when I enter Paul Brown Stadium?
Every fan needs to present a ticket to enter Paul Brown Stadium. If your party is not with you, you are able to transfer the ticket to them via your smartphone so they may enter separately.